MOTRAC Motorcycles LLC is located in the State of Florida, with the privilege to be the exclusive distributor of MOTRAC Motorcycles in North America, Central America and South America.
After 5 years of development and great success in several countries around Europe and Asia, MOTRAC is coming to USA with a very special proposal.
In 3 years time MOTRAC will be seen in 120 showrooms inside shopping malls, and 40 Service Centers around the country. With a comprehensive website, our customers will not have to go to a dealer shop to buy or even to fix the bike. We go to your home!
It’s all about customer satisfaction, and our proximity with the riders is of paramount importance to the success of our business model.
Our customers are to be treated just like our family members.
MOTRAC & You is starting its services from South Florida and will gradually expand to the entire country, reaching all 50 states in 5 years time.
Because life is too short to spend in a service shop MOTRAC & You is created to provide a unique service to our customers.
In a range of 50 miles from any of our addresses we deliver the bikes with no costs and yet, in case of a mechanical problem we go to the customer’s home to pick up the bike, bring to fix it and deliver it back. No headache to MOTRAC Riders.
With such special and unique models MOTRAC is here to spread fun, pleasure, fuel saving and efficiency.
MOTRAC strives to achieve and maintain an outstanding quality in all aspects. From suppliers to purchase department, designing, human resources, assembly lines, sales, logistic, delivery and customer service. We strongly stand behind our products so as to compete with the most reliable brands.
Provide our customers with a very safe and enjoyable way of riding. Outstanding quality is at the top of the list.
Standing behind our brand to deliver the very best customer service with an utmost technical support and parts replacement, we build up a friendly and powerful community with our customers making them proud of bearing our name.
MOTRAC CCS - Commitment to Customers Satisfaction
The Directors and Management of MOTRAC Motorcycles are responsible to ensuring that CCS principle is applied in all areas of our day-to-day business activities.
In adopting the CCS principle we recognize that fair treatment to our customers is about adding value to the service we offer by aiming to:
Protect the interests of customers at each stage of the product life cycle.
Meet as best we can the needs of each customer by offering a transparent, efficient and professional service, and constantly reviewing our service to identify areas for improvement.
In practical terms for the different areas of our business this means:
Ensuring that Motrac & You works on it’s very best of efficiency with a differentiate treatment serving our customers as needed.
Ensuring that our staff have access to thorough training on all products they discuss or sell and understand what they are and aren’t suitable for.
Encouraging after sales contact with customers to use their feedback to correct and improve the services we offer.
Encouraging staff to recommend improvements to service following customer suggestions and complains – and monitoring the outcome.
Encouraging staff to bring their own suggestions and recommendations aiming the success of MOTRAC and the whole team.
Ensuring that our values, which are set and communicated by Senior Management, are supported by all MOTRAC Motorcycles staff and understood in the same way.
New or used vehicles may return unused and undamaged within 24hrs of purchase with a 20% restocking fee. Damaged items, or vehicles that have been used for more than 30 miles, will not be accepted.
*All our policies and procedures may be changed without further notice